Refund & Returns Policy

1. Right of Withdrawal

If you are a consumer purchasing online, you generally have the right to withdraw from your purchase within 14 days of receiving your order, without having to provide a reason, subject to applicable Belgian and EU consumer law and the exceptions described below.

To exercise your right of withdrawal, please contact us within the 14 days and clearly inform us that you wish to cancel and return your order.

2. Return Conditions

Returned products should be:

You may be responsible for any reduction in the value of an item caused by handling it beyond what is necessary to establish its nature, characteristics and functioning.

3. Products That Cannot Normally Be Returned

For hygiene, health or safety reasons, certain sealed products may not be eligible for return once their seal has been broken after delivery.

This may include certain cosmetics, beauty products, eyelashes, skincare products, hair or wig-related products and other sealed hygiene-sensitive items, where the legal exception applies.

Personalised or custom-made products may also be excluded from the right of withdrawal where permitted by law.

4. Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, faulty or different from what you ordered, please contact us as soon as possible with your order details and, where helpful, photographs showing the problem.

We will review the issue and provide an appropriate solution in accordance with your legal rights.

5. How to Request a Return

To request a return, please contact Zion Choice Customer Service and provide:

• Your name;
• Your order number;
• The item you wish to return; and
• Your reason for contacting us.

6. Return Shipping Costs

Where you exercise the standard 14-day right of withdrawal, the customer is responsible for the direct cost of returning the goods unless Zion Choice has agreed otherwise.

If the product is faulty, damaged, incorrect or otherwise covered by your statutory rights, applicable return costs will be handled in accordance with Belgian and EU consumer law.

7. Refunds

Once your return has been received and reviewed, we will process any refund that is due.

Where you validly exercise your right of withdrawal, eligible payments will be refunded in accordance with applicable law. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever occurs first, where permitted by law.

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.

Your bank or payment provider may require additional time to display the refund in your account.

8. Exchanges

If you would like a different size, colour or product, please contact us. Exchanges are subject to product availability and any applicable consumer rights.

9. Contact Us

If you have questions about a return, refund, or damaged product, please contact: